R&L Service Terms and Conditions

1. Reservations

All reservations are subject to availability. In order for us to process your request for reservations fully, we advise placing your order for R&L Taxi & Tours, transportation and activities at least 24 hours before the date and time of service. Any disability requiring special attention should be specified at the time of booking. R&L will make all reasonable attempts to accommodate the needs of the disabled guest.


Please refer to the product description and rates listed for each specific vehicle type, charter, and tour for current price. Rates quoted may be subject to additional charges, including taxes. The final rates will be displayed once a schedule is booked. Rates are subject to change without notice. Rates may be higher during some holiday periods and additional restrictions may apply during various times of the year.  Some discounts, special or promotions may not be combined with other promotions or discounts and may require a valid ID presented upon request at the of pick up. Under HI Rev Stat § 291-11.5 (2011 through Reg Sess), operators of emergency, commercial and mass transit vehicles are exempt from child passenger restraints.

The Order Process

You will have the opportunity to review and confirm your order, including payment method and product details. We will send to you a notice when we accept your order and our acceptance will be deemed complete and for all purposes to have been effectively communicated to you at the time we send the notice. At such time, the contract for sale will be made and become binding on both you and us.

We reserve the right to refuse or cancel any order prior to delivery. We also may require additional verification or information before accepting an order. We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after we have processed your payment but prior to delivery, we will refund your payment.

Changes in reservations

Reservations are valid only for the date specified. When changing any part of your reservation including date, time, pick-up or drop-off location, and number of persons in the party, rates are subject to change.

User error

It is your responsibility to ensure that accurate information is provided at the time of booking. R&L will not be responsible for mistakes made by guests. We understand that mistakes do happen. You will receive a confirmation email with details of your reservation. Please carefully review this and let us know immediately if you need to make any changes.


Full payment is due at reservation to secure your reservation(s) and payable in U.S. dollars unless noted otherwise. You will receive a confirmation code with each successful booking. Please keep this code handy and reference it when calling for changes or assistance.

When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. For the protection of our customers, R&L does not accept cash payments for most of our services. Where cash payments are accepted, reservations are all sales final. Please note that we are unable to issue refunds on cash payments. We accept credit and/or debit cards. For web orders, only credit cards are accepted. Credit cards accepted are:

International charges/payments to R&L are denominated in US Dollars (US$) when charged. Exchange rates are subject to policies of the individual card issuer.

Unauthorized Credit Card Use
  • VISA
  • MasterCard
  • Discover Card
  • American Express Card
  • JCB
  • Diners Card

In the unlikely event of unauthorized credit card use, follow your credit card company’s reporting procedures. It is very important to promptly notify your credit card issuer immediately to minimize your liability for the unauthorized use of these cards under the Electronic Fund Transfer Act. Transactions on the RandLtaxi.com pages are provided through an online booking tool developed by Fullsteam Operations LLC, designed to provide an intuitive, secure booking process. If you have any questions about our security policy, please contact us at reservations@randltaxi.com.

2. Delayed or Missed Pick-ups

Guests are advised to be at pick-up location at least 10 minutes before designated departure time. Please also provide us a 15 minute grace period for unexpected traffic conditions.

Natural features & phenomena are subject to seasons or weather and are out of our control. R&L is not responsible for significant delays due to traffic, weather, road conditions, or other unexpected circumstances. We reserve the right to cancel or modify scheduled trips and tours. R&L will not be responsible or liable to any individual utilizing our transportation services for delays, injury, loss, accident or damages to person or personal property beyond our control.

3. Cancellations

Please refer to the specific product pages for cancellation policies as this may differ depending on the product. Claims for refunds must be made within three (3) days from the date of service. No shows or cancellations less than twenty four (24) hours from the date of service are subject to full charge .

Reservations paid by cash are all sales final, we are unable to issue refunds for cash sales.

Once refunds have been approved, please allow 10-12 working days to see it reflected in your account. If a promo code was used to make the purchase, the amount discounted with the promo code will be forfeited and not refunded.

4. Provision of Service

It is your responsibility to be aware of and abide by state and federal laws at all times. R&L assumes no liability for guests actions while on the transfer service. Please note that smoking is not allowed in any of our vehicles pursuant to Hawaii State Law HRS328J.

5. Americans with Disabilities Act

If any special accommodations are needed due to disability, please include them at the time of booking. We will make all reasonable attempts to accommodate the needs of the disabled traveler.

The maximum weight that our drivers can carry into the luggage compartment is 50 lbs.  Drivers do not help with transfers, lifting, or other types of personal assistance

6. Luggage and Personal Items

Damaged Items

If you are traveling with valuables, prescription medication, and other important personal items, please keep them with you at all times.

R&L assumes no liability for damaged baggage, except as baggage is in transit, in which case the maximum liability is $100 for any single piece. In no case shall R&L's liability exceed the limits shown above or the cost of repair replacement or actual cash value, whichever is lower. Guests must report significant damage or loss of any personal items during the service immediately to dispatch@randltaxi.com within a 24 hour window from the service. Roberts Hawaii reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.

Lost Luggage and Items

Guests are responsible for their own luggage and belongings. R&L assumes no liability in the event of loss or theft of such property and will not be responsible for any losses incurred as a result.

R&L is not liable for lost items left behind on any vehicle, guests are advised to check their seat carefully before disembarking and their belongings carefully before leaving. However, whenever possible, R&L does want to reunite guests with their lost items. Please contact dispatch@randltaxi.com immediately. Any fees incurred in returning a left behind item must be paid for by its owner.

7. Claims and Compensation

We strongly encourage feedback on the service, both good and bad. Upon receipt of negative feedback, we will investigate and provide a resolution.

No action shall be maintained for loss or damage to a passenger’s property or for delayed or missed pickup unless notice of the claim is presented to the carrier within twenty four (24) hours of the occurrence of the loss, delay, damage or injury and unless the claim is actually filed in writing within thirty (30) days of such occurrence.  All other terms and conditions are based on our filing with the Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.

8. Additional Provisions

Claims of Copyright Infringement

Notifications of claimed copyright infringement and counter notices must be sent to us at dispatch@randltaxi.com. We will respond to claims of copyright infringement that are reported to the address above, in accordance to the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) or, as applicable, other laws.

Choice of Forum

You agree that any legal action relating to these terms or R&L shall be filed, and that venue properly lies, only in the state or federal courts located in the State of Hawaii, United States of America and you consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action. Any disputes or claim relating to R&L Taxi & Tours LLC, activities, products, facilities, transportation services must be taken up within 30 days of service.

Choice of Law

These terms are governed by and construed in accordance with the laws, rules and regulations of the United States, the State of Hawaii, the City & County of Honolulu, the County of Hawaii, the County of Kauai, and the County of Maui.  This includes but is not limited to the Hawaii Public Utilities Commission and the Department of Transportation of the State of Hawaii.


R&L reserves the right, without notice and in its sole discretion to terminate your license to use the Sites and block or prevent your future access to, and use of, the Sites.


If any provision of these terms is deemed void for any reason enforceable, that provision shall be severable from the rest of the terms and not affect the validity or enforceability of any remaining provisions.

9. Contact Us

Please contact us with any comments, questions or suggestions you might have regarding the information described in the Sites at dispatch@randltaxi.com.